Many times management in a new car dealership is actually a major obstacle for the sale of vehicles, more than the ability or the lack of vendor orders new car or new car. Created by the granting of exemptions by current employees conduct a toxic atmosphere in the bus with the famous Jim Collins accordingly.
For example, the new owners should or with the car dealership to sell more cars. They have a proven sales processPlace. A seller of new cars, with a proven track record is set. He has participated in car sales training for their sales process and therefore does not follow the sales process. This exception is good for business because he sold 6 cars in a week, but has a negative effect on the rest of the field that is still the existing order, but the sales process ineffective use.
Another outstanding example that Ifrequently observed, and actually feel is specific to the conduct of its employees, while sellers of new cars or conduct committed new car is constantly questioned. If the goal is to sell more units, then why is not every co-continuous and consistent with this objective?
It is the financial manager to the manager proactively to all the service of sale? They are doing everything to support the efforts of the seller of new cars? Or are theyCause Behavior, point and you are a deviation from this behavior?
A recent example is when a new car is promised for delivery during the lunch break for a brand new customer. The seller of new cars had to take care of everything to inform all interested parties, including financial management and service manager accepted.
Unfortunately, the Finance Manager has been thought that the lunch was more important to ensure that this new customer was happy.These delays in the service manager and then the customer has promised delivery date has not been done. If they were so happy that the new customers? I do not think so.
The owner of the new car dealership observed this behavior. He accused the Director of Finance, but the performance made an exception, because even if someone is so completely the customer is not taken into account, which would be fired, or at least interrupted.
Performance improvements can not resist exceptions.In fact, exceptions to create a culture of discontent. So if you are a new car dealership owner or general manager of a car dealership, you will need your behavior before you see the behavior of your sales of new cars or new car orders.
PS You may need to see your coaching business training, since this behavior from training to sales.
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